By placing a booking with us Brantholme you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is = FIRST NIGHT FEE
Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are non refundable. On arrival we ask the account to be settled so as not to delay your departure which is by 10.30 am.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer,cash deposit. Any charges raised against us by our bank, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Guests must check-in and check-out by the times stated below;
Check-in by:16.00pm and before 19:00pm on day of arrival
Check-out by:10.30am on day of departure
Guest who need to cancel a booking should contact us as soon as possible. Deposits are non refundable accordance with the following conditions;
Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Your dog is welcome at Brantholme. If you have a dog with you, we don'tallow them onto the furniture/bed or to be left in the room unattended. If you feel your dog can be trusted and will not panic when left alone, please let us know and let us have a way to contact you just in case it gets spooked! Can we kindly remind our guests that dogs are not allowed in the breakfast room during breakfast service!
Please be considerate enough to clean-up after your dog, particularly within the grounds (there is a bin in the car park).
Please be aware that there are sometimes children staying and not all children have been taught how to behave around dogs!
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.